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FAQs

When will I receive my order?

If your collectors edition is in stock, we will normally dispatch your order within 24-48 hours of it being placed. Once dispatched you will be sent a shipping confirmation email. 

How do I change/cancel my Order?

Please email orders@wiredproductions.com, message (social media) or call +44 (0) 1923 211 238 to cancel the order. If your order has already started the shipping phase, it may not be possible to cancel. It is not possible to cancel digital orders. If the order has shipped and you wish to receive a refund, please see below.

How do you ship?

Collector's editions are limited run high-value items - so we ALWAYS ship tracked and recorded delivery with insurance. This does mean our shipping prices are a little higher, however, we do not make any profit on the shipping.

What is the Refund policy?

You may return physical purchases for a refund, free of charge (no restocking fees) within 14 days of receiving your purchase, providing the product is in its original unopened packaging and in new condition with all original contents.  You will be responsible for the return postage charge.

To request a refund, you can call +44 (0) 1923 211 238, or email orders@ wiredproductions .com

What is Wired Rewards?

Wired Rewards is our way of saying thank you! All physical copies of GRIP: Combat Racing, Shaq FU: A Legend Reborn, Max: The Curse of Brotherhood on Nintendo Switch and Victor Vran on Nintendo Switch,  come with a Wired Rewards leaflet inside the case.

Each leaflet gives you a unique code that you can use to claim some great rewards for free!

1) Visit the Rewards section of our shop

2) Choose the reward you'd like and and select buy now, adding the item to your cart

3) Head to checkout and fill in your details

4) At checkout, under 'promo code', enter your Wired Rewards code found on your leaflet. Once verified this will reduce the Wired Reward to free! 

5) Complete checkout and await your download!

How do i play Barack FU?

Firstly, make sure you purchase a new copy of Shaq FU: A Legend Reborn - Barack FU is bundled exclusively with the physical copy of Shaq FU only. If you have a digital version of Shaq FU you won't be able to play Barack FU and will need the disc version.

Xbox One and Steam players will receive a code in the case labelled 'Bonus FU'. Enter this code on either the Xbox Store or the Steam Store to download Barack FU, you'll then be able to download and play Barack FU by selecting Barack FU in the Shaq FU menu!

PS4 gamers, once you have your Shaq FU: A Legend Reborn disc installed, head to the PSN store and search for Barack FU. As you have a disc installed, you'll then be able to download and play Barack FU by selected Barack FU in the Shaq FU menu!!

Switch players, make sure you update Shaq FU to the latest version and then simply select Barack FU in the main Shaq fu menu!

Are you legit!?

Yes we are! We've been around nearly 10 years and you can check out our main site  www.wiredproductions.com to see our other products and what else we do!

All sales on any digital content are final.

No product may be returned if opened, unsealed, washed, worn, or non-defective. 

Do I pay Customs fees?

Physical orders for European delivery are dispatched from the United Kingdom. Customs fees may apply depending on your country's import laws. We recommend checking with your local authority prior to purchase to confirm fees.