14 day Returns Policy
Due to the limited nature of the products on the Wired Shop, we do not accept returns, unless there is a specific fault. However, you can cancel your order and return your items for a full refund if you notify us within 14 days of receiving your delivery. If you return any item we will refund the basic postage price. You will need to pay for the postage of the return and if you paid for an additional postage service when you purchased the goods, we will only refund the basic postage price.
Exemptions to these terms:
As per the Consumer Contracts Regulations, once opened, either via the seal or wrapping, you cannot return CD's, DVD's Cartridges or Software. In addition, you cannot return a tailor-made or personalized item, unless there is a fault.
eGift Gift Cards
As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, contact orders@Wiredproductions.com with your order number and giftcard number, or write to us at Wired Productions Gift Cards, Unit 4 Watford Interchange, Colonial Way, Watford, Herts. WD24 4WP to register your request for a refund.
Is there a problem with your order?
We do our best to make sure your order is received in good condition, but if it doesn’t, our customer services team are here to help. You can reach them via firstname.lastname@example.org.
Your statutory rights
Don’t worry, nothing in this policy affects your statutory rights.